Application Production Support

Axians Portugal; Lisboa; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Employee assistance program

Job summary

Axians Portugal is seeking a Senior Application Support Engineer to ensure stability and performance of business-critical applications in a hybrid Lisbon role. You will monitor environments, manage releases, automate tasks, and collaborate with IT and business teams.

The position requires 11+ years in production support, strong English, and on-site availability in Lisbon. Join Axians to contribute to operational excellence, service quality, and continuous improvement while enjoying a balanced

Qualifications

• 11+ years in application or production support.
• Experience supporting business-critical apps in complex environments.
• Strong troubleshooting and autonomous work style.
• Hybrid model availability (50% office / 50% remote) and on-site Lisbon when required.
• Advanced English (written and spoken).

Responsibilities

• Provide technical and functional support to users and stakeholders to ensure high service availability.
• Monitor application environments and supervise processes, workflows, and batch operations.
• Manage releases, deployments, and integrations.
• Analyse incidents, identify root causes, and implement preventive measures with automation.
• Maintain technical documentation and procedures.
• Collaborate with business teams to understand IT needs.
• Contribute to continuous service improvement by analyzing performance and user experience.
• Support change requests and ensure compliance with processes and remediation plans.
• Share knowledge through documentation and training.
• Provide on-call and weekend/holiday rotation support.

Skills

Application production support

IT operations

Scripting & automation

Windows & Linux

Networking basics

English (advanced)

Tools

Oracle SQL

Ansible

DevOps practices

Release management

Monitoring & incident management

Job description

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

APPLICATION PRODUCTION SUPPORT

We are looking for a Senior Application Support Engineer with strong experience in application production support, infrastructure environments, and operational maintenance. In this role, you will ensure the stability, performance, and continuous improvement of business-critical applications, providing both technical and functional support while contributing to service quality, automation, and operational excellence.

What You Will Do On a Daily Basis

• Provide technical and functional support to users and stakeholders, ensuring high service availability.
• Monitor and supervise application environments, guaranteeing the proper execution of processes, workflows, transfers, and batch operations.
• Manage and coordinate application releases, deployments, and technical integrations.
• Analyse incidents, identify root causes, implement preventive measures, and improve service reliability through automation and scripting.
• Maintain and enrich technical documentation, operating procedures, and knowledge repositories.
• Collaborate with business teams to understand workflows, requirements, and IT needs.
• Contribute to continuous service improvement by analysing application performance and user experience.
• Support functional change requests and ensure compliance with operational processes and remediation plans.
• Share knowledge with team members through documentation, training, and collaboration.
• Provide on-call and operational support during weekends and holidays on a rotational basis.

Your Key Skills

• Strong experience in Application Production Support and IT Operations environments.
• Knowledge of scripting languages and automation practices.
• Solid understanding of Windows, Linux, and networking environments.
• Experience with Oracle SQL (mandatory).
• Knowledge of Ansible and DevOps practices.
• Understanding of release management, monitoring, incident management, and system integration.
• Ability to analyse data, identify systemic issues, and drive service improvements.
• ITIL knowledge is considered an advantage.

Your Main Qualifications

• 11+ years of professional experience in application support, production support, or related IT operations roles.
• Proven experience supporting business-critical applications within complex environments.
• Strong troubleshooting and problem-solving capabilities.
• Ability to work autonomously while maintaining effective collaboration with cross‑functional teams.
• Experience in documentation, process improvement, and automation initiatives.
• Availability to work in a hybrid model (50% office / 50% remote).
• Availability to work on weekends and public holidays on a rotational basis.
• Mandatory availability to work on‑site in Lisbon when required.
• Advanced level of English (written and spoken).

What We Offer

Stable professional career

Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement

You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

Work Life Balance

By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, Evolving Compensation

When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Join Axians

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people‑to‑people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at [e-mail].