Hybrid Application Production Support Engineer

Consort Group; Lisboa; Híbrido; EUR 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

TR card

CSE

Descripción de la vacante

Consort Group in Lisbon seeks an Application Production Support professional to ensure stability and performance of critical business applications. You will handle both build and run responsibilities in a hybrid work setting, with occasional production incidents and ongoing automation initiatives.

The role requires 3–5 years in application support or IT operations, strong problem-solving, and collaboration with business users.

Formación

• 3–5 years of experience in Application Support, IT Operations, Production Support, or similar roles.
• Strong analytical and problem-solving mindset with proactive monitoring.
• Experience solving complex production issues with automation.

Responsabilidades

• Coordinate and manage application releases and deployments.
• Analyze impact of changes, patches, and new releases.
• Implement automation scripts to improve operational efficiency.
• Monitor applications, batch processes, interfaces, and file transfers for service continuity.
• Investigate, troubleshoot, and resolve production incidents.
• Perform root cause analysis and preventive actions.
• Manage functional change requests and support business requirements.
• Ensure proper incident documentation and knowledge sharing.
• Participate in production support rotations, including weekends/holidays when required.

Conocimientos

Linux/Unix admin

SQL querying

Monitoring tools

Scripting & automation

ITIL processes

Banking domain

Incident, Problem, Change and Release

Herramientas

Control-M

Autosys

Geneos

Centreon

Splunk

Descripción del empleo

Consort Group in Lisbon seeks an Application Production Support professional to ensure stability and performance of critical business applications. You will handle both build and run responsibilities in a hybrid work setting, with occasional production incidents and ongoing automation initiatives.

The role requires 3–5 years in application support or IT operations, strong problem-solving, and collaboration with business users.