Senior Application Production Engineer

Axians; Lisboa; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Performance bonuses

Career growth opportunities

Employee assistance program

Job summary

Axians in Lisbon is seeking a Senior Application Production Support professional responsible for the stability and performance of critical business applications in production. You will lead incidents, release management, monitoring, automation, and collaborate with development and infrastructure teams to ensure service continuity and optimal user experience.

The role requires 6-10 years in app production support, strong SQL, Windows/Linux, ITIL, and fluent English; a path to career growth and

Qualifications

• Experience in Application Production Support or IT Operations.
• Strong troubleshooting across apps, DBs, OS, and middleware.
• Fluent English written and spoken.

Responsibilities

• Serve as first point of contact for production incidents and requests.
• Provide technical and functional user support to stakeholders.
• Monitor applications and infra to ensure availability and performance.
• Handle incidents, requests, problems, and changes per ITIL/ITSM.
• Coordinate releases, deployments, migrations, and production changes.
• Prepare production and pre-production environments for releases.
• Implement monitoring, automation, and scheduling solutions.
• Analyze data to identify recurring issues and drive fixes.
• Manage change requests and contribute to ongoing improvements.
• Create and maintain technical documentation and SOPs.
• Support integrations to reduce delivery time and effort.

Skills

IT Operations

Incident management

Monitoring and observability

Automation

Problem solving

Communication

Tools

Dynatrace

ServiceNow

Jira

Autosys

Jenkins

Ansible

Job description

Axians in Lisbon is seeking a Senior Application Production Support professional responsible for the stability and performance of critical business applications in production. You will lead incidents, release management, monitoring, automation, and collaborate with development and infrastructure teams to ensure service continuity and optimal user experience.

The role requires 6-10 years in app production support, strong SQL, Windows/Linux, ITIL, and fluent English; a path to career growth and