Senior Application Production Support Engineer

Axians Portugal; Lisboa; On-site; EUR 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Training and certifications

Employee assistance program

Job summary

Axians Portugal is seeking an experienced Application Production Support Engineer to ensure the stability, availability, and performance of mission-critical business applications. You will participate in incidents, deployments, and on-call rotations while collaborating with development and infrastructure teams to drive continuous service improvement.

The role emphasizes automation, monitoring, and documentation to sustain operational excellence and business continuity in a dynamic IT environment.

Qualifications

• Over 6 years of experience in Application Production Support, IT Operations, or similar roles.
• Experience with Java Application Servers, particularly Red Hat JBoss EAP.
• Hands-on experience with OpenShift, Kubernetes, and Cloud environments.
• Experience with API Gateway platforms such as Axway or Apigee.
• Strong knowledge of Red Hat Enterprise Linux (RHEL).
• Experience with monitoring and observability tools such as Dynatrace, Grafana, Prometheus, Jaeger, and ELK.
• Experience with CI/CD tools including GitLab, Jenkins, ArgoCD, and Nexus Sonatype.
• Knowledge of Infrastructure as Code and automation tools such as Ansible and/or Terraform.
• Experience with relational databases, namely Microsoft SQL Server and PostgreSQL.
• Experience working within Agile and Scrum environments.
• Fluency in Portuguese.
• Advanced professional proficiency in English.

Responsibilities

• Monitor, maintain, and optimize business-critical applications, ensuring high availability and performance.
• Participate in incident, problem, and change management processes, contributing to root cause analysis and long-term solutions.
• Execute deployments, upgrades, patches, and configuration changes following ITIL and DevOps best practices.
• Collaborate with development, infrastructure, and external service providers to troubleshoot and resolve technical issues.
• Implement and enhance observability and monitoring solutions to proactively detect and prevent application failures.
• Document technical environments, operational procedures, and troubleshooting guidelines.
• Monitor service quality through performance analysis, capacity monitoring, and reliability assessments.
• Support infrastructure evolution projects and contribute to the design and commissioning of new environments.
• Supervise and coordinate operational activities, ensuring adherence to established procedures and service levels.
• Participate in on-call rotations to ensure support for critical applications and services.

Skills

Incident management

Root cause analysis

ITIL processes

Collaboration

Autonomy

Observability

Time management

On-call readiness

Tools

OpenShift

Kubernetes

Cloud environments

API Gateways (Axway/Apigee)

RHEL

Dynatrace/Grafana/Prometheus/Jaeger/ELK

GitLab/Jenkins/ArgoCD/Nexus

Ansible/Terraform

SQL Server

PostgreSQL

Job description

Axians Portugal is seeking an experienced Application Production Support Engineer to ensure the stability, availability, and performance of mission-critical business applications. You will participate in incidents, deployments, and on-call rotations while collaborating with development and infrastructure teams to drive continuous service improvement.

The role emphasizes automation, monitoring, and documentation to sustain operational excellence and business continuity in a dynamic IT environment.