Remote Swedish E-commerce Support Specialist

Cross Border Talents; Coimbra; Remote; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Health insurance from day one

Remote work setup provided

Meal allowance

Paid training and onboarding

Relocation support for internationalH1

Job summary

Cross Border Talents is hiring a Swedish-speaking E-commerce Support Specialist to join a renowned tech brand. This 100% remote role is based in Portugal with a full-time, 12-month renewable contract and several start dates through June and July.

You will handle orders, tracking, returns, refunds, and payments, communicating by phone, email, and chat while upholding GDPR/PCI standards. The package includes health insurance from day one, paid training and onboarding, a meal allowance, and

Qualifications

• C2-level Swedish is required.
• Fluent English (C1) is required.
• Strong customer service and communication skills.
• Ability to work rotating shifts.

Responsibilities

• Assist customers with order tracking, returns, refunds, and payment issues.
• Communicate with customers via phone, email, and chat.
• Escalate complex cases and coordinate with logistics and finance.
• Ensure data security in line with GDPR and PCI standards.

Skills

Swedish (C2+)

English (C1)

Customer service

Communication

Job description

Cross Border Talents is hiring a Swedish-speaking E-commerce Support Specialist to join a renowned tech brand. This 100% remote role is based in Portugal with a full-time, 12-month renewable contract and several start dates through June and July.

You will handle orders, tracking, returns, refunds, and payments, communicating by phone, email, and chat while upholding GDPR/PCI standards. The package includes health insurance from day one, paid training and onboarding, a meal allowance, and