Remote Swedish-Speaking Online Customer Support Advisor

Cross Border Talents; Lisboa; À distance; EUR 17 000 - 23 000; Plein temps

Avantages offerts par ce poste

Attractive monthly salary

Extra payment for late hours

Meal allowance via card

Paid training and onboarding

Health insurance from day one

Résumé du poste

A leading international talent service seeks a Remote Swedish-Speaking Online Customer Support Advisor to assist customers with their e-commerce journey. Ideal candidates will have C2-level Swedish and fluent English, along with strong communication skills. This full-time role offers a competitive salary, health insurance from day one, and a full remote setup with all necessary equipment. Optional company accommodation and relocation support is available for international hires.

Qualifications

• C2-level Swedish and fluent English (C1) required.
• Strong communication and customer service skills expected.
• Detail-oriented mindset and ability to work in rotating shifts.
• EU member state ID or valid residence card for Portugal.

Responsabilités

• Assist customers with order tracking, returns, and payment queries.
• Communicate with customers via phone, email, and chat.
• Ensure compliance with GDPR and PCI standards.
• Collaborate with logistics and financial teams.

Connaissances

C2-level Swedish

Fluent English (C1)

Strong communication skills

Customer service skills

Problem-solving attitude

Description du poste

Remote Swedish-Speaking Online Customer Support Advisor

Job Openings Remote Swedish-Speaking Online Customer Support Advisor

About the job Remote Swedish-Speaking Online Customer Support Advisor

Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!

Location: Remote in Portugal
Contract: Full-time, 12-month renewable
Start Date: several start dates through June and July

About the Brand:
Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You'll be supporting users of its e-commerce platform through every step of their order journey.

Your Role:
As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.

Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.

Communicate with customers via phone, email, and chat.

Ensure data security in compliance with GDPR and PCI standards.

Escalate complex cases and follow internal procedures.

Collaborate with logistics and financial teams.

You bring:

C2-level Swedish and higher and fluent English (C1).

Strong communication and customer service skills.

Detail-oriented mindset and problem-solving attitude.

Ability to work in rotating shifts (07:00-24:00, Mon-Sun).

Prior experience in customer support or back-office is a plus.

• EU member state ID or a valid residence card for Portugal

On Offer:

• Attractive monthly salary
• Extra payment for working late hours, public holidays and Sundays

Holiday and Christmas bonuses (paid monthly).

Meal allowance via card.

Paid training and onboarding.

Health insurance from day one.

Full remote setup with equipment provided.

Optional company accommodation and relocation support for international hires