Swedish E‑commerce Support Specialist — Remote

Cross Border Talents; Setúbal; Remote; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Attractive monthly salary

Extra payment for late hours and holidays

Holiday and Christmas bonuses

Meal allowance via card

Health insurance from day one

Paid training and onboarding

Optional company accommodation

Relocation support for international hires

Job summary

A leading recruitment agency is seeking a Swedish-speaking E-commerce Support Specialist to work remotely from Portugal. This role involves assisting customers with order inquiries, ensuring a seamless shopping experience. Ideal candidates should have excellent communication skills and a detail-oriented mindset. The position offers attractive compensation, bonuses, and health insurance from day one.

Qualifications

• C2-level Swedish and fluent English (C1) are required.
• Experience in customer support or back-office preferred.
• Ability to work in rotating shifts (07:00-24:00, Mon-Sun).

Responsibilities

• Assist customers with order tracking, returns, and payment issues.
• Communicate via phone, email, and chat.
• Ensure data security in compliance with GDPR and PCI standards.
• Collaborate with logistics and financial teams.

Skills

C2-level Swedish

Fluent English (C1)

Strong communication skills

Customer service skills

Detail-oriented mindset

Problem-solving attitude

Job description

A leading recruitment agency is seeking a Swedish-speaking E-commerce Support Specialist to work remotely from Portugal. This role involves assisting customers with order inquiries, ensuring a seamless shopping experience. Ideal candidates should have excellent communication skills and a detail-oriented mindset. The position offers attractive compensation, bonuses, and health insurance from day one.