Swedish E-commerce Assistance Representative- Fully Remote

Cross Border Talents; Albufeira; À distance; EUR 17 000 - 23 000; Plein temps

Avantages offerts par ce poste

Attractive monthly salary

Extra payment for late hours

Holiday and Christmas bonuses

Meal allowance

Health insurance from day one

Paid training and onboarding

Optional company accommodation and relocation support

Résumé du poste

A leading recruitment agency is looking for a Swedish-speaking E-commerce Support Specialist for a fully remote position. You will assist customers with order tracking, returns, and payment inquiries, ensuring a high-quality shopping experience. The ideal candidate must have fluent Swedish and English, along with strong communication and problem-solving skills. This role offers competitive salary, health insurance, and remote work setup.

Qualifications

• C2-level Swedish and fluent English required.
• Prior experience in customer support is a plus.
• Ability to work in rotating shifts (07:00-24:00, Mon-Sun).
• Ability to work in rotating shifts (07:00-24:00, Mon-Sun).
• EU member state ID or a valid residence card for Portugal

Responsabilités

• Support customers with order tracking and returns.
• Handle inquiries via phone, email, and chat.
• Ensure data security in compliance with GDPR and PCI standards.
• Collaborate with logistics and financial teams.
• Collaborate with logistics and financial teams.

Connaissances

C2-level Swedish

Fluent English (C1)

Strong communication skills

Customer service skills

Detail-oriented mindset

Problem-solving attitude

Description du poste

Swedish E-commerce Assistance Representative- Fully Remote

Job Openings Swedish E-commerce Assistance Representative- Fully Remote

About the job Swedish E-commerce Assistance Representative- Fully Remote

Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!

Location: Remote in Portugal
Contract: Full-time, 12-month renewable
Start Date: several start dates through June and July

About the Brand:
Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You\'ll be supporting users of its e-commerce platform through every step of their order journey.

Your Role:
As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.

Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.

Communicate with customers via phone, email, and chat.

Ensure data security in compliance with GDPR and PCI standards.

Escalate complex cases and follow internal procedures.

Collaborate with logistics and financial teams.

You bring:

C2-level Swedish and higher and fluent English (C1).

Strong communication and customer service skills.

Detail-oriented mindset and problem-solving attitude.

Ability to work in rotating shifts (07:00-24:00, Mon-Sun).

Prior experience in customer support or back-office is a plus.

• EU member state ID or a valid residence card for Portugal

On Offer:

• Attractive monthly salary
• Extra payment for working late hours, public holidays and Sundays

Holiday and Christmas bonuses (paid monthly).

Meal allowance via card.

Paid training and onboarding.

Health insurance from day one.

Full remote setup with equipment provided.

Optional company accommodation and relocation support for international hires