E-commerce Order Support-Swedish Speaker (Work from Home in Portugal)

Cross Border Talents; Coimbra; Remote; EUR 20.000 - 27.000; Vollzeit

Benefits dieser Stelle

Health insurance from day one

Remote work setup provided

Meal allowance

Paid training and onboarding

Relocation support for internationalH1

Zusammenfassung

Cross Border Talents is hiring a Swedish-speaking E-commerce Support Specialist to join a renowned tech brand. This 100% remote role is based in Portugal with a full-time, 12-month renewable contract and several start dates through June and July.

You will handle orders, tracking, returns, refunds, and payments, communicating by phone, email, and chat while upholding GDPR/PCI standards. The package includes health insurance from day one, paid training and onboarding, a meal allowance, and

Qualifikationen

• C2-level Swedish is required.
• Fluent English (C1) is required.
• Strong customer service and communication skills.
• Ability to work rotating shifts.

Aufgaben

• Assist customers with order tracking, returns, refunds, and payment issues.
• Communicate with customers via phone, email, and chat.
• Escalate complex cases and coordinate with logistics and finance.
• Ensure data security in line with GDPR and PCI standards.

Kenntnisse

Swedish (C2+)

English (C1)

Customer service

Communication

Jobbeschreibung

E-commerce Order Support-Swedish Speaker (Work from Home in Portugal)

Job Openings E-commerce Order Support-Swedish Speaker (Work from Home in Portugal)

About the job E-commerce Order Support-Swedish Speaker (Work from Home in Portugal)

Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!

Location: Remote in Portugal
Contract: Full-time, 12-month renewable
Start Date: several start dates through June and July

About the Brand:
Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You'll be supporting users of its e-commerce platform through every step of their order journey.

Your Role:
As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.

Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.

Communicate with customers via phone, email, and chat.

Ensure data security in compliance with GDPR and PCI standards.

Escalate complex cases and follow internal procedures.

Collaborate with logistics and financial teams.

You bring:

C2-level Swedish and higher and fluent English (C1).

Strong communication and customer service skills.

Detail-oriented mindset and problem-solving attitude.

Ability to work in rotating shifts (07:00-24:00, Mon-Sun).

Prior experience in customer support or back-office is a plus.

• EU member state ID or a valid residence card for Portugal

On Offer:

• Attractive monthly salary
• Extra payment for working late hours, public holidays and Sundays

Holiday and Christmas bonuses (paid monthly).

Meal allowance via card.

Paid training and onboarding.

Health insurance from day one.

Full remote setup with equipment provided.

Optional company accommodation and relocation support for international hires