Swedish-Speaking E-commerce Support Specialist (Remote from Portugal)

Cross Border Talents; Faro; Remote; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Attractive monthly salary

Extra payment for working late hours, public holidays, and Sundays

Holiday and Christmas bonuses

Meal allowance via card

Paid training and onboarding

Health insurance from day one

Full remote setup with equipment provided

Optional company accommodation and relocation support

Job summary

A global tech support company is seeking a Swedish-speaking E-commerce Support Specialist to assist customers with their orders in a remote capacity from Portugal. The role requires C2-level Swedish and fluent English. Key duties include managing inquiries about orders and ensuring data security. Attractive salary, bonuses, and benefits such as health insurance and meal allowance are offered.

Qualifications

• Prior experience in customer support or back-office is a plus.
• Must have EU member state ID or valid residence card for Portugal.
• Detail-oriented with problem-solving attitude.
• Ability to work in rotating shifts (07:00-24:00).
• EU member state ID or valid Portugal residence card.

Responsibilities

• Help customers with order tracking, returns, and payment queries.
• Communicate with customers via phone, email, and chat.
• Ensure data security compliance with GDPR and PCI standards.
• Collaborate with logistics and financial teams.

Skills

C2-level Swedish

Fluent English (C1)

Strong communication skills

Customer service skills

Problem-solving attitude

Job description

Overview

Swedish-Speaking E-commerce Support Specialist (Remote from Portugal)

Job Openings Swedish-Speaking E-commerce Support Specialist (Remote from Portugal)

About the job

Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!

Location: Remote in Portugal
Contract: Full-time, 12-month renewable
Start Date: several start dates through June and July

About the Brand: Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You\u2019ll be supporting users of its e-commerce platform through every step of their order journey.

Your Role

As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.

Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.

Communicate with customers via phone, email, and chat.

Ensure data security in compliance with GDPR and PCI standards.

Escalate complex cases and follow internal procedures.

Collaborate with logistics and financial teams.

You bring

C2-level Swedish and higher and fluent English (C1).

Strong communication and customer service skills.

Detail-oriented mindset and problem-solving attitude.

Ability to work in rotating shifts (07:00-24:00, Mon-Sun).

Prior experience in customer support or back-office is a plus.

• EU member state ID or a valid residence card for Portugal

On Offer

• Attractive monthly salary
• Extra payment for working late hours, public holidays and Sundays
• Holiday and Christmas bonuses (paid monthly).
• Meal allowance via card.
• Paid training and onboarding.
• Health insurance from day one.
• Full remote setup with equipment provided.
• Optional company accommodation and relocation support for international hires