Remote Spanish & Basque Customer Support Pro

CloserHire; Lisboa; Híbrido; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Resumo da oferta

CloserHire is seeking a Spanish and Basque-speaking Customer Support Expert for a remote position in Portugal. The role focuses on assisting customers with account management, billing, and technical issues for a leading entertainment and streaming platform.

You will work a 40-hour week on a 24/7 rotating shift schedule, with salary and benefits including accommodation, private health cover, and meal allowance.

Qualificações

• Availability to work on a 24/7 rotating shift schedule.
• Comfortable assisting customers with technical troubleshooting.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Empathetic, adaptable, and detail-oriented.
• Excellent communication and interpersonal skills.

Responsabilidades

• Deliver professional, friendly, and empathetic customer support remotely.
• Assist customers with account management and billing enquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services and features.
• Identify customer needs and resolve enquiries promptly.
• Maintain high levels of customer satisfaction while meeting quality standards.

Conhecimentos

Spanish language

Basque language

Customer support

Descrição da oferta de emprego

CloserHire is seeking a Spanish and Basque-speaking Customer Support Expert for a remote position in Portugal. The role focuses on assisting customers with account management, billing, and technical issues for a leading entertainment and streaming platform.

You will work a 40-hour week on a 24/7 rotating shift schedule, with salary and benefits including accommodation, private health cover, and meal allowance.