Catalan & Spanish Support Specialist - Remote Portugal

CloserHire; Lisboa; Híbrido; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Resumo da oferta

CloserHire is partnering with a leading international customer experience provider to recruit Spanish and Catalan-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon.

You will be the first point of contact for customers, handling account management, billing enquiries, technical issues, and product questions.

Qualificações

• Full professional fluency in Castilian Spanish.
• Full professional fluency in Catalan.
• English at B1 level or higher.
• Excellent communication and interpersonal skills.
• Strong passion for customer service and problem-solving.
• Comfortable working with technology and digital platforms.
• Empathetic, adaptable, and attentive to detail.
• Ability to work effectively in a fast-paced and team-oriented environment.
• Comfortable assisting customers with technical troubleshooting.
• Availability to work on a 24/7 rotating shift schedule.

Responsabilidades

• Deliver professional, friendly, and empathetic customer support.
• Assist customers with account management and billing enquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services, and features.
• Identify customer needs and resolve enquiries in a timely manner.
• Maintain high levels of customer satisfaction while meeting quality and performance standards.
• Communicate clearly and professionally throughout every customer interaction.
• Maintain a positive and customer-centric approach.
• Work within a multicultural and collaborative customer support environment.
• Work on a 24/7 rotating schedule, including nights, weekends, and public holidays.

Conhecimentos

Spanish (Castilian)

Catalan

English (B1+)

Communication skills

Customer service

Problem solving

Tech-savvy

Multitasking

Descrição da oferta de emprego

CloserHire is partnering with a leading international customer experience provider to recruit Spanish and Catalan-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon.

You will be the first point of contact for customers, handling account management, billing enquiries, technical issues, and product questions.