Remote Basque & Spanish Customer Support Specialist

CloserHire; Portugal; Teletrabalho; EUR 10 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Resumo da oferta

CloserHire is partnering with a leading international customer experience provider to recruit Basque- and Spanish-speaking Customer Support Experts for a remote role in Portugal. You will be the first point of contact for customers, handling account management, billing enquiries, and technical questions about products and features.

This full-time position requires working on a 24/7 rotating schedule from a remote setup in mainland Portugal, with relocation support and accommodation provided.

Qualificações

• Fluency in Castilian Spanish and Basque is required.
• English at B1 level or higher is required.
• Excellent communication and interpersonal skills are essential.
• Ability to work in a fast-paced, team-oriented environment.
• Willingness to work on a 24/7 rotating schedule.

Responsabilidades

• Deliver professional, friendly, and empathetic customer support.
• Assist customers with account management and billing enquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services, and features.
• Identify customer needs and resolve enquiries promptly.
• Maintain high levels of customer satisfaction while meeting quality standards.
• Communicate clearly and professionally throughout interactions.

Conhecimentos

Spanish (Castilian)

Basque

English (B1)

Communication skills

Customer service

Technical troubleshooting

Teamwork

Descrição da oferta de emprego

CloserHire is partnering with a leading international customer experience provider to recruit Basque- and Spanish-speaking Customer Support Experts for a remote role in Portugal. You will be the first point of contact for customers, handling account management, billing enquiries, and technical questions about products and features.

This full-time position requires working on a 24/7 rotating schedule from a remote setup in mainland Portugal, with relocation support and accommodation provided.