Remote Spanish & Basque Customer Support Specialist

Pkrecruiting; Lisboa; Hybride; EUR 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health insurance

Meal allowance

Holiday allowances

Initial training in English

Remote work

Résumé du poste

CloserHire, partnering with a leading international streaming platform, is recruiting Spanish and Basque-speaking Customer Support Experts. This remote role handles account management, billing inquiries, and technical issues from mainland Portugal, with occasional Lisbon hub attendance for training.

You will work 40 hours per week on a 24/7 rotating schedule, delivering empathetic, high-quality support in a multicultural team, and you will be trained in English-led sessions.

Qualifications

• Full professional fluency in Castilian Spanish.
• Full professional fluency in Basque.
• English at B1 level or higher.
• Excellent communication and interpersonal skills.
• Comfortable working with technology and digital platforms.
• Ability to work a 24/7 rotating shift schedule.

Responsabilités

• Deliver professional, friendly, and empathetic customer support.
• Assist customers with account management and billing enquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services, and features.
• Identify customer needs and resolve enquiries in a timely manner.
• Maintain a positive and customer-centric approach in a multicultural team.

Connaissances

Spanish (Castilian)

Basque

English (B1+)

Communication skills

Problem solving

Description du poste

CloserHire, partnering with a leading international streaming platform, is recruiting Spanish and Basque-speaking Customer Support Experts. This remote role handles account management, billing inquiries, and technical issues from mainland Portugal, with occasional Lisbon hub attendance for training.

You will work 40 hours per week on a 24/7 rotating schedule, delivering empathetic, high-quality support in a multicultural team, and you will be trained in English-led sessions.