Remote Spanish & Basque Support Expert (24/7)

Pkrecruiting; Portugal; Híbrido; EUR 20 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Holiday allowance

Meal allowance

Relocation accommodation

Training in English

Potential permanent contract

Resumo da oferta

CloserHire is partnering with a leading international customer experience provider to recruit Spanish and Basque-speaking Customer Support Experts for a major streaming platform. This is a remote role based in mainland Portugal, with occasional attendance at a Lisbon hub for training or setup.

You will handle account management, billing inquiries, technical issues, and product questions in a multilingual, 24/7 rotating schedule.

Qualificações

• Full professional fluency in Castilian Spanish.
• Full professional fluency in Basque.
• English at B1 level or higher.
• Excellent communication and interpersonal skills.
• Strong passion for customer service and problem-solving.
• Comfortable working with technology and digital platforms.
• Empathetic, adaptable, and attentive to detail.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Availability to work on a 24/7 rotating schedule.
• Currently based in mainland Portugal or willing to relocate.

Responsabilidades

• Deliver professional, friendly, empathetic customer support.
• Assist customers with account management and billing inquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services, and features.
• Identify customer needs and resolve inquiries promptly.
• Maintain high levels of customer satisfaction while meeting quality standards.
• Communicate clearly and professionally throughout customer interactions.
• Work within a multicultural and collaborative support environment.

Conhecimentos

Spanish (Castilian)

Basque

English (B1+)

Communication skills

Problem solving

Customer service

Tech-savvy

Ferramentas

CRM software

Billing platforms

Descrição da oferta de emprego

CloserHire is partnering with a leading international customer experience provider to recruit Spanish and Basque-speaking Customer Support Experts for a major streaming platform. This is a remote role based in mainland Portugal, with occasional attendance at a Lisbon hub for training or setup.

You will handle account management, billing inquiries, technical issues, and product questions in a multilingual, 24/7 rotating schedule.