Remote Spanish & Basque Customer Support Pro

CloserHire; Portugal; Teletrabalho; EUR 10 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Remote work from mainland Portugal

Training provided

Relocation accommodation option

Resumo da oferta

CloserHire is seeking a remote Customer Support Expert to assist a leading streaming platform across Portugal. You will handle account management, billing inquiries, and technical troubleshooting with a friendly, empathetic approach.

Fluency in Castilian Spanish and Basque, plus English at B1 or higher, is required. The role offers full-time hours, training, and a competitive compensation package with relocation accommodation options.

Qualificações

• Full professional fluency in Castilian Spanish.
• Full professional fluency in Basque.
• English at B1 level or higher.
• Excellent communication and interpersonal skills.
• Strong passion for customer service and problem-solving.
• Comfortable with technology and digital platforms.
• Empathetic, adaptable and detail-oriented.

Responsabilidades

• Deliver professional, friendly and empathetic customer support.
• Assist customers with account management and billing inquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services and features.
• Identify customer needs and resolve inquiries promptly.
• Maintain high customer satisfaction while meeting quality and performance standards.

Conhecimentos

Spanish (Castilian) fluency

Basque fluency

English B1+

Communication skills

Customer service oriented

Problem-solving

Descrição da oferta de emprego

CloserHire is seeking a remote Customer Support Expert to assist a leading streaming platform across Portugal. You will handle account management, billing inquiries, and technical troubleshooting with a friendly, empathetic approach.

Fluency in Castilian Spanish and Basque, plus English at B1 or higher, is required. The role offers full-time hours, training, and a competitive compensation package with relocation accommodation options.