Remote Spanish & Basque Customer Support Pro

Closerhire; Lisboa; À distance; EUR 12 000 - 14 000; Plein temps

Avantages offerts par ce poste

Private Health Cover

Meal Allowance

Remote work from mainland Portugal

Relocation accommodation option

Résumé du poste

CloserHire in Portugal is seeking a remote Customer Support Expert for a leading streaming platform. You will handle account management, billing enquiries, and troubleshoot technical issues while delivering friendly, empathetic service.

Fluency in Castilian Spanish and Basque plus English at B1+ is required. This full-time role offers 40 hours weekly, 1059.33€ with accommodation, remote work from mainland Portugal, and a comprehensive benefits package.

Qualifications

• Full professional fluency in Castilian Spanish
• Full professional fluency in Basque
• English at B1 level or higher
• Excellent communication and interpersonal skills
• Strong passion for customer service and problem-solving
• Comfortable working with technology and digital platforms
• Empathetic, adaptable, and detail-oriented

Responsabilités

• Provide professional, friendly customer support and assist with account management and billing enquiries
• Troubleshoot technical issues and provide effective solutions
• Communicate clearly about streaming products, services, and features
• Identify customer needs and resolve enquiries promptly while maintaining high satisfaction
• Work in a 24/7 rotating schedule including nights, weekends, and public holidays

Connaissances

Castilian Spanish

Basque

English (B1+)

Description du poste

CloserHire in Portugal is seeking a remote Customer Support Expert for a leading streaming platform. You will handle account management, billing enquiries, and troubleshoot technical issues while delivering friendly, empathetic service.

Fluency in Castilian Spanish and Basque plus English at B1+ is required. This full-time role offers 40 hours weekly, 1059.33€ with accommodation, remote work from mainland Portugal, and a comprehensive benefits package.