Remote Spanish Airline Customer Advisor

BlueView Talent; Lisboa; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health insurance

Life insurance

Remote work

Job summary

BlueView Talent is seeking an Airline Customer Service Specialist to help passengers with travel inquiries, bookings and disruptions. You will deliver accurate information and effective solutions, maintaining a high standard of customer care in a fast-paced environment.

Candidates should be fluent in Spanish and English, meet EU/Portuguese residency eligibility, and possess strong analytical, creative, and communication abilities. Remote work options are available.

Qualifications

• Fluent in Spanish (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative and communication abilities.
• Professional, detail-oriented, proactive and eager to grow in CS.

Responsibilities

• Handle inquiries on flight reservations, tickets and travel arrangements.
• Support booking modifications, cancellations, rebooking and refunds.
• Provide information on schedules, check-in, baggage policies.
• Assist with payments and booking discrepancies.
• Guide customers through delays, cancellations and schedule changes.
• Investigate concerns and provide solutions per airline procedures.
• Handle complaints professionally and escalate complex cases.
• Maintain accurate records of interactions in internal systems.
• Coordinate with departments to process passenger requests.
• Meet KPIs for customer satisfaction, service quality and response times.
• Stay updated on airline services and industry updates.

Skills

Spanish proficiency

English proficiency

Analytical thinking

Creative thinking

Communication skills

Job description

BlueView Talent is seeking an Airline Customer Service Specialist to help passengers with travel inquiries, bookings and disruptions. You will deliver accurate information and effective solutions, maintaining a high standard of customer care in a fast-paced environment.

Candidates should be fluent in Spanish and English, meet EU/Portuguese residency eligibility, and possess strong analytical, creative, and communication abilities. Remote work options are available.