Multilingual Customer Experience Specialist - Travel

BlueView Talent; Lisboa; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Meal allowance

Health insurance

Life insurance

Relocation package

Onsite work

Job summary

BlueView Talent, based in Lisbon, Portugal, is seeking a Customer Specialist to be the first point of contact for customers, delivering professional support across inquiries, orders, accounts, products, and services via phone, email, chat, and other channels.

You will engage with an international team, leveraging Italian (C1/C2) and English (B2) proficiency, and participate in ongoing training to enhance the customer experience.

Qualifications

• Fluent in Italian (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn in Travel.

Responsibilities

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Skills

Italian (C1/C2)

English (B2)

Analytical thinking

Communication

Job description

BlueView Talent, based in Lisbon, Portugal, is seeking a Customer Specialist to be the first point of contact for customers, delivering professional support across inquiries, orders, accounts, products, and services via phone, email, chat, and other channels.

You will engage with an international team, leveraging Italian (C1/C2) and English (B2) proficiency, and participate in ongoing training to enhance the customer experience.