Customer Support Specialist - Spanish & English

Cross Border Talents; Matosinhos; On-site; EUR 19,000 - 26,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a Spanish & English Customer Support Specialist to join a project for a major Spanish Airline. You will be the first point of contact for passengers, handling flight bookings, inquiries and customer care in a fast-paced environment.

You must be native or fluent in Spanish with at least intermediate English (B1), be onsite in Lisbon, and join immediately by September 17, 2026.

Qualifications

• Native or high fluency in Spanish; intermediate English (B1).
• On-site Lisbon relocation required.
• Immediate joiners; Start Date: 17 September 2026.

Responsibilities

• Handle incoming inquiries via phone and email.
• Provide accurate information on flight bookings, schedules, and airline policies.
• Resolve passenger issues ensuring high customer satisfaction.
• Document customer interactions in the system.

Skills

Spanish

English (B1)

Customer service

Communication skills

Digital literacy

Job description

About the Role

We are recruiting on behalf of a leading global customer experience company for a Spanish & English Customer Support Specialist to join a project for a major Spanish Airline. Based on-site in Lisbon, Portugal, you will act as the first point of contact for passengers, providing support for flight bookings, inquiries, and customer care in a fast-paced environment.

Key Responsibilities

• Handle incoming customer inquiries, flight reservations, and service requests via phone and email.
• Provide accurate and timely information regarding flight schedules, ticketing, and airline policies.
• Resolve passenger issues efficiently while maintaining high customer satisfaction standards.
• Document customer interactions accurately in the system.

Requirements

• Language Proficiency: Native or high fluency in Spanish, alongside intermediate English (B1 level).
• Location & Work Model: Candidates based in Lisbon, surrounding cities/areas, or currently residing in Spain who are ready to relocate immediately to Lisbon for an On-site role.
• Availability: Immediate joiners required (Start Date: September 17, 2026).
• Skills: Excellent communication skills, customer-oriented mindset, and basic digital literacy.

What We Offer

• Full-time position within an international and dynamic team environment.
• Comprehensive training program provided upon joining.
• Opportunity to work with a prominent brand in the aviation industry.