Remote Portuguese-Speaking B2B Support Agent (Greece)

WW Talents; Almada; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

2-week nesting

Comprehensive training

International environment

Job summary

WW Talents is seeking a Portuguese-speaking Customer Support Agent to provide first-line B2B support for global brands. You will assist business customers with printer troubleshooting, software inquiries, technical issues, and order management via phone and email.

The role requires native Portuguese proficiency and good English, with a focus on delivering professional, solution-oriented support in a fully remote environment.

Qualifications

• Native-level or C1 proficiency in Portuguese.
• B2 English proficiency for training, internal communication, and knowledge base access.
• Excellent written communication and interpersonal skills.
• Good computer literacy and confidence using digital tools.
• Strong problem-solving, customer service, and business communication skills.
• Ability to work independently in a remote environment.
• Customer-focused, professional, and solution-oriented mindset.

Responsibilities

• Provide Portuguese-speaking B2B customer service and support via phone and email.
• Assist customers with software-related inquiries and basic technical problems.
• Process and manage orders
• Document customer interactions and technical issues using CRM and ticketing systems
• Deliver professional, accurate, and solution-oriented customer support.
• Maintain high standards of customer satisfaction and service quality.

Skills

Portuguese

English

Communication

Digital literacy

Problem solving

Remote work

CRM software

Tools

CRM software

Job description

WW Talents is seeking a Portuguese-speaking Customer Support Agent to provide first-line B2B support for global brands. You will assist business customers with printer troubleshooting, software inquiries, technical issues, and order management via phone and email.

The role requires native Portuguese proficiency and good English, with a focus on delivering professional, solution-oriented support in a fully remote environment.