Remote Portuguese-Speaking B2B Support Agent (Greece)

WW Talents; Porto; Teletrabalho; EUR 12 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

2-week nesting period

Relocation package

Professional development opportunities

Resumo da oferta

WW Talents is seeking a Portuguese-speaking Customer Support Agent to provide first-line B2B support for global brands. You will assist business customers with printer troubleshooting, software inquiries, and orders via phone and email, working remotely from Greece with rotating shifts.

Successful candidates will have native Portuguese, English at B2 level, and strong communication skills, with a 2-week nesting onboarding and ongoing development opportunities.

Qualificações

• Native-level or C1 proficiency in Portuguese.
• B2 English proficiency for training and internal communication.
• Excellent written communication and interpersonal skills.
• Good computer literacy and confidence using digital tools.
• Strong problem-solving and customer service skills.
• Ability to work independently in a remote environment.
• Customer-focused and solution-oriented mindset.

Responsabilidades

• Provide Portuguese-speaking B2B customer service via phone and email.
• Assist customers with software-related inquiries and technical issues.
• Process and manage orders.
• Document customer interactions and technical issues using CRM and ticketing systems.
• Deliver professional, accurate, and solution-oriented customer support.
• Maintain high standards of customer satisfaction and service quality.

Conhecimentos

Portuguese language

English (B2)

Customer service

Problem solving

Communication

Ferramentas

CRM software

Ticketing system

Descrição da oferta de emprego

WW Talents is seeking a Portuguese-speaking Customer Support Agent to provide first-line B2B support for global brands. You will assist business customers with printer troubleshooting, software inquiries, and orders via phone and email, working remotely from Greece with rotating shifts.

Successful candidates will have native Portuguese, English at B2 level, and strong communication skills, with a 2-week nesting onboarding and ongoing development opportunities.