Remote Portuguese B2B Support Specialist (Greece)

WW Talents; Coimbra; A distancia; EUR 11.000 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Onboarding program

Training & development

International work environment

Descripción de la vacante

WW Talents seeks a Portuguese-Speaking Customer Support Agent to handle first-line B2B support for global brands. You will assist business customers with printer troubleshooting, software inquiries, and order processing via phone and email.

The role requires native Portuguese, strong English, and outstanding written communication. You will work remotely from Greece with structured onboarding and ongoing training in a multinational environment.

Formación

• Native-level or C1 proficiency in Portuguese.
• B2 English proficiency for training, internal communication, and knowledge base access.
• Excellent written communication and interpersonal skills.
• Good computer literacy and confidence using digital tools.
• Strong problem-solving, customer service, and business communication skills.
• Ability to work independently in a remote environment.

Responsabilidades

• Provide Portuguese-speaking B2B customer service and support via phone and email.
• Assist customers with software-related inquiries and basic technical problems.
• Process and manage orders
• Document customer interactions and technical issues using CRM and ticketing systems
• Deliver professional, accurate, and solution-oriented customer support.
• Maintain high standards of customer satisfaction and service quality.

Conocimientos

Portuguese language

English communication (B2)

Customer service

Problem solving

Independent work

Descripción del empleo

WW Talents seeks a Portuguese-Speaking Customer Support Agent to handle first-line B2B support for global brands. You will assist business customers with printer troubleshooting, software inquiries, and order processing via phone and email.

The role requires native Portuguese, strong English, and outstanding written communication. You will work remotely from Greece with structured onboarding and ongoing training in a multinational environment.