Remote Portuguese B2B Support Specialist – Greece

WW Talents; Coimbra; Remote; EUR 15,000 - 16,000; Full time

Benefits offered by this job

Relocation package

2-week nesting period

Progressive training

Job summary

WW Talents is seeking a Portuguese-Speaking Customer Support Agent to deliver first-line B2B support for global brands. You will handle printer/software inquiries, assist with orders, and document interactions via CRM and ticketing systems.

The role requires native-level Portuguese or C1, and English at B2 level for training and internal communications. Remote work is in Greece with a structured onboarding and growth opportunities.

Qualifications

• Native-level or C1 proficiency in Portuguese.
• B2 English proficiency for training, internal communication, and knowledge base access.
• Excellent written communication and interpersonal skills.
• Good computer literacy and confidence using digital tools.
• Strong problem-solving, customer service, and business communication skills.
• Ability to work independently in a remote environment.
• Customer-focused, professional, and solution-oriented mindset.

Responsibilities

• Provide Portuguese-speaking B2B customer service and support via phone and email.
• Assist customers with software-related inquiries and basic technical problems.
• Process and manage orders
• Document customer interactions and technical issues using CRM and ticketing systems
• Deliver professional, accurate, and solution-oriented customer support.
• Maintain high standards of customer satisfaction and service quality.

Skills

Portuguese fluency

English proficiency

Customer service

Communication

Problem solving

Remote work

Tools

CRM systems

Ticketing systems

Job description

WW Talents is seeking a Portuguese-Speaking Customer Support Agent to deliver first-line B2B support for global brands. You will handle printer/software inquiries, assist with orders, and document interactions via CRM and ticketing systems.

The role requires native-level Portuguese or C1, and English at B2 level for training and internal communications. Remote work is in Greece with a structured onboarding and growth opportunities.