Remote Portuguese B2B Support Agent — Greece

WW Talents; Maia; Remote; EUR 14,000 - 15,000; Full time

Benefits offered by this job

Relocation package

Flight ticket + 2 weeks hotel

Airport pickup

Real estate fee coverage

Remote work from Greece

Job summary

WW Talents is seeking a Portuguese-speaking Customer Support Agent to provide first-line B2B support for global brands from Greece. You will handle printer troubleshooting, software inquiries, technical issues, and orders via phone and email.

Responsibilities include delivering professional support, documenting issues in CRM, and maintaining high customer satisfaction while working remotely in Greece with occasional flexible shifts.

Qualifications

• Native-level or C1 proficiency in Portuguese.
• B2 English proficiency for training and communication.
• Excellent written communication and interpersonal skills.
• Good computer literacy and confidence with digital tools.
• Strong problem-solving and customer service skills.
• Ability to work independently in a remote environment.

Responsibilities

• Provide Portuguese-speaking B2B customer service via phone and email.
• Assist customers with software-related inquiries and basic technical problems.
• Process and manage orders via CRM and ticketing systems.
• Document customer interactions and technical issues in the CRM.
• Deliver professional, accurate, and solution-oriented customer support.
• Maintain high standards of customer satisfaction and service quality.

Skills

Portuguese-speaking

English (B2)

Customer service

Problem solving

Independent work

Job description

WW Talents is seeking a Portuguese-speaking Customer Support Agent to provide first-line B2B support for global brands from Greece. You will handle printer troubleshooting, software inquiries, technical issues, and orders via phone and email.

Responsibilities include delivering professional support, documenting issues in CRM, and maintaining high customer satisfaction while working remotely in Greece with occasional flexible shifts.