Remote German-Speaking Customer Service Representative (from Portugal)

Cross Border Talents; Lisboa; Remote; EUR 11.171 - 13.380; Vollzeit

Benefits dieser Stelle

Sales bonus potential up to €120

Initial paid training period

Zusammenfassung

A leading customer service outsourcing firm is looking for a Remote German-Speaking Customer Service Representative. The ideal candidate will have proven customer service experience and fluency in German. Responsibilities include handling customer queries, providing high-quality service, and assisting with bookings. Competitive salary of €1,100/month with bonus potential in a fully remote position.

Qualifikationen

• Fluent in German at C2 level or higher.
• Previous experience in a customer service role is required.
• Strong problem-solving skills and digital literacy are essential.

Aufgaben

• Handle inbound customer queries via phone, email, and chat.
• Provide high-quality service to ensure customer satisfaction.
• Assist with bookings, troubleshooting, and problem resolution.

Kenntnisse

Fluent German (C2 and higher)

Customer service experience

Digital literacy

Problem-solving skills

Strong communication skills

Multitasking ability

Jobbeschreibung

Overview

Remote German-Speaking Customer Service Representative (from Portugal)

Our client is offering a remote customer service role with a prestigious cruise line, providing support in German to their customers. The ideal candidate will have a strong customer service background, with previous experience in contact centers or sales, ideally in tourism or travel-related industries.

Responsibilities

• Handle inbound customer queries via phone, email, and chat.
• Provide high-quality service, ensuring customer satisfaction.
• Process bookings and sales, assist with troubleshooting and problem resolution.
• Maintain a keen attention to detail, managing multiple tasks efficiently.

Shift Schedule

• Monday to Friday: 08:00h - 18:00h
• Saturday & Sunday: 08:00h - 17:00h
• Occasionally, availability until 19:00h
• Two rotating days off per week

Requirements

• Fluent German (C2 and higher)
• Previous customer service experience (contact center or similar).
• Digital literacy and problem-solving skills.
• Strong verbal and written communication skills in German.
• Multitasking ability and high attention to detail.
• EU member state passport/valid residence permit for Portugal/certificate of temporary protection for refugees (a MUST)

Salary & Benefits

• EUR 1,100/month (14-month payment structure)
• Sales bonus potential up to EUR 120.00
• Full remote work, including initial paid training period