German-Speaking Client Service Associate | Remote

Cbtalents; Coimbra; Remote; EUR 17,000 - 26,000; Full time

Job summary

A leading customer service provider is seeking a German-speaking Client Service Associate to assist customers in planning memorable cruise experiences. This remote role requires fluent German and proficient English, with strong communication skills. Responsibilities include resolving inquiries, upselling services, and providing product knowledge. Candidates must reside in Portugal, as relocation is not offered. This position offers career development in the travel industry.

Qualifications

• Experience in a customer-focused environment is preferred.
• Experience in a customer-focused environment.
• Excellent communication and persuasion skills.
• Ability to work independently.
• Opportunity to work from home (regional restrictions apply).
• Join a vibrant, international team in travel and tourism.
• Career development in a well-established global client environment.

Responsibilities

• Assist customers via phone, email, and chat, providing detailed product knowledge.
• Handle sales inquiries with confidence and professionalism.
• Guide clients through available packages, promotions, and upgrades.
• Resolve queries and ensure customer satisfaction.
• Upsell services when appropriate.
• Maintain accurate records of interactions and transactions.

Skills

Fluent in German (C1+)

Proficient in English (B2+)

Excellent communication skills

Persuasion skills

Ability to work independently

Independent work

Job description

German-Speaking Client Service Associate | Remote

Job Openings German-Speaking Client Service Associate | Remote

About the job German-Speaking Client Service Associate | Remote

German-Speaking Customer Service | Remote in Portugal

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious project.

This is a remote position, but applicants must reside in Portugal or ready to relocate.Candidates outside this area will not be considered. Please note that relocation packages are not provided.

Role: Customer Service Agent (German-speaking)

Location: Remote in Portugal

Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

Handle sales inquiries with confidence and professionalism

Guide clients through available packages, promotions, and upgrades

Resolve queries and ensure customer satisfaction throughout the booking process

Upsell services when appropriate to enhance the overall customer experience

Maintain accurate records of customer interactions and transactions

Required Profile:

Fluent in German (C1+) and proficient in English (B2+)

Experience in a customer-focused environment

Excellent communication and persuasion skills

Ability to work independently

Opportunity to work from the comfort of your home (regional restrictions apply)

Join a vibrant, international team in the travel and tourism industry

Career development and growth in a well-established global client environment