German-Speaking Customer Service | Remote

Cbtalents; Faro; Remote; EUR 25,000 - 35,000; Full time

Job summary

A customer service company is hiring German-speaking Customer Service Agents for a remote position in Portugal. Agents will assist customers via phone, email, and chat, ensuring satisfaction throughout the booking process. The ideal candidate is fluent in German, has excellent communication skills, and can work independently. Join a vibrant team in the travel industry with opportunities for growth.

Qualifications

• Experience in a customer-focused environment.
• Eu Passport or valid work permit required.
• Strong customer service mindset.

Responsibilities

• Assist customers via phone, email, and chat.
• Handle sales inquiries confidently.
• Guide clients through available packages and promotions.
• Resolve queries to ensure customer satisfaction.
• Upsell services to enhance customer experience.
• Maintain accurate records of interactions.

Skills

Fluent in German (C1+)

Proficient in English (B2+)

Excellent communication and persuasion skills

Ability to work independently

Job description

German-Speaking Customer Service | Remote

About the job German-Speaking Customer Service | Remote

German-Speaking Customer Service | Remote in Portugal

We’re hiring German-speaking Customer Service Agents for an exciting opportunity supporting a prestigious project.

This is a remote position in Portugal, but applicants must reside in Portugal or ready to relocate in Portugal.

Role: Customer Service Agent (German-speaking)

Location: Remote in Portugal

Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

Handle sales inquiries with confidence and professionalism

Guide clients through available packages, promotions, and upgrades

Resolve queries and ensure customer satisfaction throughout the booking process

Upsell services when appropriate to enhance the overall customer experience

Maintain accurate records of customer interactions and transactions

Required Profile:

Fluent in German (C1+) and proficient in English (B2+)

Experience in a customer-focused environment

Excellent communication and persuasion skills

Ability to work independently

Eu Passport or valid work permit ( No Visa provided)

Opportunity to work from the comfort of your home (regional restrictions apply)

Join a vibrant, international team in the travel and tourism industry

Career development and growth in a well-established global client environment