German-Speaking Client Service Associate | Remote

Cbtalents; Cascais; Remote; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Opportunity to work from home

Career development

Work in a vibrant international team

Job summary

A leading travel service provider is looking for a German-speaking Customer Service Agent to support clients in booking their dream cruises. This remote position is open to candidates residing in Portugal with excellent communication skills and experience in customer service. Join a vibrant international team offering opportunities for career growth within a well-established global client environment.

Qualifications

• Experience in a customer-focused environment.
• Eu Passport or valid work permit required.
• Experience in a customer-focused environment.
• Strong communication and persuasion skills.
• Ability to work independently.

Responsibilities

• Assist customers via phone, email, and chat.
• Handle sales inquiries with confidence.
• Guide clients through available packages.
• Resolve queries to ensure customer satisfaction.
• Upsell services to enhance customer experience.
• Maintain accurate records of customer interactions.

Skills

Fluent in German (C1+)

Proficient in English (B2+)

Excellent communication and persuasion skills

Ability to work independently

Independent work

Job description

German-Speaking Client Service Associate | Remote

Job Openings German-Speaking Client Service Associate | Remote

About the job German-Speaking Client Service Associate | Remote

German-Speaking Customer Service | Remote in Portugal

We’re hiring German-speaking Customer Service Agents for an exciting opportunity supporting a prestigious project.

This is a remote position in Portugal, but applicants must reside in Portugal or ready to relocate in Portugal.

Role: Customer Service Agent (German-speaking)

Location: Remote in Portugal

Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

Handle sales inquiries with confidence and professionalism

Guide clients through available packages, promotions, and upgrades

Resolve queries and ensure customer satisfaction throughout the booking process

Upsell services when appropriate to enhance the overall customer experience

Maintain accurate records of customer interactions and transactions

Required Profile:

Fluent in German (C1+) and proficient in English (B2+)

Experience in a customer-focused environment

Excellent communication and persuasion skills

Ability to work independently

Eu Passport or valid work permit ( No Visa provided)

Opportunity to work from the comfort of your home (regional restrictions apply)

Join a vibrant, international team in the travel and tourism industry

Career development and growth in a well-established global client environment