German-Speaking Customer Service | Remote

Cbtalents; Lisboa; Remote; EUR 16,000 - 21,000; Full time

Benefits offered by this job

Opportunity to work from home

Career development in a global environment

Job summary

A customer service company is seeking German-speaking Customer Service & Sales Agents for a remote position in Portugal. You will assist customers in planning their cruise experiences via phone, email, and chat. Ideal candidates are fluent in German (C1+) and proficient in English (B2+), with experience in a customer-oriented environment. This role offers the opportunity to work from home, supporting a prestigious project in the travel industry.

Qualifications

• Experience in a customer-focused environment.
• Ability to assist customers via phone, email, and chat.
• Excellent communication and persuasion skills.
• Ability to work independently.

Responsibilities

• Assist customers in booking cruise experiences.
• Handle sales inquiries with professionalism.
• Guide clients through available packages and promotions.
• Resolve customer queries to ensure satisfaction.
• Upsell services when appropriate to enhance the customer experience.
• Maintain accurate records of customer interactions and transactions.

Skills

Fluent in German (C1+)

Proficient in English (B2+)

Excellent communication and persuasion skills

Ability to work independently

Job description

German-Speaking Customer Service | Remote

About the job German-Speaking Customer Service | Remote

German-Speaking Customer Service | Remote in Portugal

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious project.

This is a remote position, but applicants must reside in Portugal or ready to relocate.Candidates outside this area will not be considered. Please note that relocation packages are not provided.

Role: Customer Service Agent (German-speaking)

Location: Remote in Portugal

Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

Handle sales inquiries with confidence and professionalism

Guide clients through available packages, promotions, and upgrades

Resolve queries and ensure customer satisfaction throughout the booking process

Upsell services when appropriate to enhance the overall customer experience

Maintain accurate records of customer interactions and transactions

Required Profile:

Fluent in German (C1+) and proficient in English (B2+)

Experience in a customer-focused environment

Excellent communication and persuasion skills

Ability to work independently

Opportunity to work from the comfort of your home (regional restrictions apply)

Join a vibrant, international team in the travel and tourism industry

Career development and growth in a well-established global client environment