German-Speaking Support Center Representative | Remote

Cbtalents; Tavira; Remote; EUR 18,000 - 28,000; Full time

Job summary

A leading travel support company is seeking a German-speaking Customer Service Agent to assist customers remotely from Portugal. You will provide detailed product knowledge and help clients book cruises. Candidates must be fluent in German and have excellent communication skills. This remote position is ideal for those interested in a dynamic and supportive work environment with career development opportunities.

Qualifications

• Must have experience in a customer-focused environment.
• EU Passport or valid work permit required.
• Excellent communication and persuasion skills.
• Ability to work independently.
• EU Passport or valid work permit.

Responsibilities

• Assist customers via phone, email, and chat.
• Handle sales inquiries with professionalism.
• Resolve queries to ensure customer satisfaction.
• Resolve queries and ensure customer satisfaction throughout the booking process.
• Upsell services when appropriate to enhance the overall customer experience.
• Maintain accurate records of customer interactions and transactions.

Skills

Fluent in German (C1+)

Proficient in English (B2+)

Excellent communication and persuasion skills

Ability to work independently

Independent worker

Job description

Overview

German-Speaking Support Center Representative | Remote

We’re hiring German-speaking Customer Service Agents for an exciting opportunity supporting a prestigious project.

This is a remote position in Portugal, but applicants must reside in Portugal or be ready to relocate to Portugal.

Role

Customer Service Agent (German-speaking)

Location: Remote in Portugal

Responsibilities include assisting customers via phone, email, and chat, providing detailed product knowledge, and helping them book cruises.

• Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
• Handle sales inquiries with confidence and professionalism
• Guide clients through available packages, promotions, and upgrades
• Resolve queries and ensure customer satisfaction throughout the booking process
• Upsell services when appropriate to enhance the overall customer experience
• Maintain accurate records of customer interactions and transactions

Required Profile

• Fluent in German (C1+) and proficient in English (B2+)
• Experience in a customer-focused environment
• Excellent communication and persuasion skills
• Ability to work independently
• Eu Passport or valid work permit (No Visa provided)
• Opportunity to work from home (regional restrictions apply)
• Join a vibrant, international team in the travel and tourism industry
• Career development and growth in a well-established global client environment