German-Speaking Customer Advisor - Remote from Anywhere in Portugal!

Cross Border Talents; Porto; Remote; EUR 25,000 - 35,000; Full time

Job summary

A recruitment firm is seeking a German-Speaking Customer Service Specialist to provide remote support from Portugal. The role involves assisting customers with inquiries and bookings for a prestigious cruise line. Candidates should have fluent German, proficient English, and prior customer service experience. Rotative shifts apply, with applicants required to reside in Portugal.

Qualifications

• Fluency in German (spoken and written) is mandatory.
• Previous customer service experience is preferred.
• Experience in sales, tourism, or travel agencies is an advantage.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer concerns to ensure a seamless travel experience.
• Maintain accurate records of customer interactions.

Skills

Fluency in German

B2-level English

Strong digital skills

Customer-focused approach

Problem-solving mindset

Job description

German-Speaking Customer Advisor - Remote from Anywhere in Portugal!

Job Openings German-Speaking Customer Advisor - Remote from Anywhere in Portugal!

Start Date: December 9, 2024

We are seeking a dedicated German-Speaking Customer Service Specialist to join our client's team and support a prestigious cruise line. If you have a passion for travel, excellent communication skills, and a customer-first mindset, we would love to hear from you.

Key Responsibilities:

• Provide exceptional customer service via phone, email, and chat to assist passengers with inquiries, bookings, and post-sale support.
• Resolve customer concerns and ensure a seamless travel experience.
• Collaborate with internal teams to address and solve customer issues promptly.
• Maintain accurate records of customer interactions and feedback.

What Were Looking For:

• Fluency in German (spoken and written) and B2-level English proficiency.
• Previous experience in customer service or contact centers (preferred).
• Experience in sales, tourism, or travel agencies (an advantage).
• Strong digital skills with a high attention to detail.
• Ability to effectively communicate and manage multiple tasks.
• Problem-solving mindset with a customer-focused approach.

Schedule:

• Rotative shifts between Monday and Sunday with two days off per week.

Note: Applicants must already reside in Portugal and hold valid work authorization.