German-Speaking Customer Relations Associate | Remote

Cbtalents; Peniche; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading customer service company is looking for a German-Speaking Customer Relations Associate. This remote position available in Portugal requires applicants to assist customers with detailed product knowledge, manage sales inquiries, and ensure overall satisfaction throughout the booking process. Ideal candidates are fluent in German and have experience in customer service. Join a vibrant international team in the travel sector offering career growth and the comfort of working from home.

Qualifikationen

• Experience in a customer-focused environment is preferred.
• EU Passport or valid work permit required.

Aufgaben

• Assist customers via phone, email, and chat.
• Handle sales inquiries professionally.
• Guide clients through packages and promotions.
• Resolve queries to ensure customer satisfaction.
• Upsell services to enhance customer experience.

Kenntnisse

Fluent in German (C1+)

Proficient in English (B2+)

Excellent communication skills

Persuasion skills

Ability to work independently

Jobbeschreibung

Overview

German-Speaking Customer Relations Associate | Remote in Portugal. We’re hiring German-speaking Customer Service Agents for an exciting opportunity supporting a prestigious project. This is a remote position in Portugal, but applicants must reside in Portugal or be ready to relocate in Portugal.

Responsibilities

• Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
• Handle sales inquiries with confidence and professionalism
• Guide clients through available packages, promotions, and upgrades
• Resolve queries and ensure customer satisfaction throughout the booking process
• Upsell services when appropriate to enhance the overall customer experience
• Maintain accurate records of customer interactions and transactions

Required Profile

• Fluent in German (C1+) and proficient in English (B2+)
• Experience in a customer-focused environment
• Excellent communication and persuasion skills
• Ability to work independently
• EU Passport or valid work permit (No Visa provided)
• Opportunity to work from the comfort of your home (regional restrictions apply)
• Join a vibrant, international team in the travel and tourism industry
• Career development and growth in a well-established global client environment