German-Speaking Customer Support Agent| Remote

Cbtalents; Monte de Caparica; Remote; EUR 18.000 - 28.000; Vollzeit

Zusammenfassung

Cbtalents is seeking a German-speaking Customer Service Agent to work remotely from Portugal, supporting a prestigious travel project in a dynamic international team. You will handle inquiries by phone, email and chat, guide clients through packages and promotions, upsell when appropriate, and keep accurate records throughout the booking process.

A German level of C1+ and English B2+ is required, plus customer-focused experience and the ability to work independently from home; EU passport or

Qualifikationen

• Fluent in German (C1+) and proficient in English (B2+)
• Experience in a customer-focused environment
• Excellent communication and persuasion skills
• Ability to work independently
• EU Passport or valid work permit (No Visa provided)

Aufgaben

• Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
• Handle sales inquiries with confidence and professionalism
• Guide clients through available packages, promotions, and upgrades
• Resolve queries and ensure customer satisfaction throughout the booking process
• Upsell services when appropriate to enhance the overall customer experience
• Maintain accurate records of customer interactions and transactions

Kenntnisse

German (C1+)

English (B2+)

Customer service

Communication skills

Independent work

Jobbeschreibung

German-Speaking Customer Support Agent| Remote

About the job German-Speaking Customer Support Agent| Remote

German-Speaking Customer Service | Remote in Portugal

We’re hiring German-speaking Customer Service Agents for an exciting opportunity supporting a prestigious project.

This is a remote position in Portugal, but applicants must reside in Portugal or ready to relocate in Portugal.

Role: Customer Service Agent (German-speaking)

Location: Remote in Portugal

Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

Handle sales inquiries with confidence and professionalism

Guide clients through available packages, promotions, and upgrades

Resolve queries and ensure customer satisfaction throughout the booking process

Upsell services when appropriate to enhance the overall customer experience

Maintain accurate records of customer interactions and transactions

Required Profile:

Fluent in German (C1+) and proficient in English (B2+)

Experience in a customer-focused environment

Excellent communication and persuasion skills

Ability to work independently

Eu Passport or valid work permit ( No Visa provided)

Opportunity to work from the comfort of your home (regional restrictions apply)

Join a vibrant, international team in the travel and tourism industry

Career development and growth in a well-established global client environment