German-Speaking Customer Support Agent | Remote

Cbtalents; Leiria; Remote; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Opportunity to work from home

Career development and growth opportunities

Job summary

A leading customer service provider is seeking a German-speaking Customer Support Agent to assist customers in booking unforgettable cruise experiences. This remote role requires fluent German and strong English communication skills. You'll handle inquiries via phone, email, and chat while providing detailed product knowledge and upselling services to enhance customer satisfaction. Join an international team dedicated to career development in the travel industry.

Qualifications

• Fluent in German and proficient in English required.
• Experience in customer service is essential.
• Must have excellent communication skills.

Responsibilities

• Assist customers via phone, email, and chat.
• Handle sales inquiries with confidence.
• Guide clients through available packages and promotions.

Skills

Fluent in German (C1+)

Proficient in English (B2+)

Excellent communication and persuasion skills

Experience in a customer-focused environment

Job description

German-Speaking Customer Support Agent | Remote

About the job German-Speaking Customer Support Agent | Remote

German-Speaking Customer Service | Remote in Portugal

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious project.

This is a remote position, but applicants must reside in Portugal or ready to relocate.Candidates outside this area will not be considered. Please note that relocation packages are not provided.

Role: Customer Service Agent (German-speaking)

Location: Remote in Portugal

Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

Handle sales inquiries with confidence and professionalism

Guide clients through available packages, promotions, and upgrades

Resolve queries and ensure customer satisfaction throughout the booking process

Upsell services when appropriate to enhance the overall customer experience

Maintain accurate records of customer interactions and transactions

Required Profile:

Fluent in German (C1+) and proficient in English (B2+)

Experience in a customer-focused environment

Excellent communication and persuasion skills

Ability to work independently

Opportunity to work from the comfort of your home (regional restrictions apply)

Join a vibrant, international team in the travel and tourism industry

Career development and growth in a well-established global client environment