German-Speaking Support Center Representative | Remote

Cbtalents; Portugal; Remote; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Opportunity to work from home

Career development in a global environment

Job summary

A leading customer service company is looking for a German-speaking Customer Service Agent to provide support in Portugal. The role involves assisting customers via multiple communication channels, handling inquiries confidently, and upselling services. Ideal candidates will be fluent in German and proficient in English, with prior experience in a customer-focused role. This is a remote position, and applicants must reside in Portugal.

Qualifications

• Proven experience in a customer-focused environment.
• Ability to work independently.
• Possession of a valid EU Passport or work permit.

Responsibilities

• Assist customers via phone, email, and chat.
• Handle sales inquiries with confidence.
• Resolve queries and ensure customer satisfaction.
• Upsell services where appropriate.
• Maintain accurate records of interactions.

Skills

Fluent in German (C1+)

Proficient in English (B2+)

Excellent communication skills

Persuasion skills

Job description

German-Speaking Support Center Representative | Remote

Job Openings German-Speaking Support Center Representative | Remote

About the job German-Speaking Support Center Representative | Remote

German-Speaking Customer Service | Remote in Portugal

We’re hiring German-speaking Customer Service Agents for an exciting opportunity supporting a prestigious project.

This is a remote position in Portugal, but applicants must reside in Portugal or ready to relocate in Portugal.

Role: Customer Service Agent (German-speaking)

Location: Remote in Portugal

Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

Handle sales inquiries with confidence and professionalism

Guide clients through available packages, promotions, and upgrades

Resolve queries and ensure customer satisfaction throughout the booking process

Upsell services when appropriate to enhance the overall customer experience

Maintain accurate records of customer interactions and transactions

Required Profile:

Fluent in German (C1+) and proficient in English (B2+)

Experience in a customer-focused environment

Excellent communication and persuasion skills

Ability to work independently

Eu Passport or valid work permit ( No Visa provided)

Opportunity to work from the comfort of your home (regional restrictions apply)

Join a vibrant, international team in the travel and tourism industry

Career development and growth in a well-established global client environment