Remote French-Speaking Tech Support (SQL/Fintech)

Cross Border Talents; Porto; Hybrid; EUR 14,000 - 15,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Portugal is seeking a French-speaking IT support specialist to join our Porto team. You’ll handle escalated tickets, reproduce issues, and diagnose root causes using MySQL, Postman, Slack and MS Office.

Remote work from Portugal with one on-site day per quarter (Porto/Vila Nova de Gaia), paid English-language training, health insurance, and a 12-month fixed-term contract with potential permanent hire after two years.

Qualifications

• Fluent French is essential.
• English at B2 level required (training in English).
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office.
• Strong troubleshooting and ticket-handling skills.
• Clear written and spoken communication, customer focus, willingness to learn.

Responsibilities

• Take over escalated tickets, chats and video calls that L2 couldn't close
• Dig into application errors: reproduce, analyse, diagnose
• Check customer data directly in the database (MySQL) to catch errors at the source
• Work with Postman, Slack and the support team to get to the root cause
• Propose improvements to management based on the incidents you see
• Join the company's ongoing training and development programmes

Skills

French

English (B2)

Troubleshooting

Ticket handling

Tools

MySQL/SQL

Postman

Slack

MS Office

Job description

Cross Border Talents in Portugal is seeking a French-speaking IT support specialist to join our Porto team. You’ll handle escalated tickets, reproduce issues, and diagnose root causes using MySQL, Postman, Slack and MS Office.

Remote work from Portugal with one on-site day per quarter (Porto/Vila Nova de Gaia), paid English-language training, health insurance, and a 12-month fixed-term contract with potential permanent hire after two years.