Remote French IT Support Technician – SQL & API Troubleshooter

CB Talents; Porto; Hybrid; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Remote work Portugal

Paid training in English

Health insurance

Fixed-term contract then potential for

20 days holiday

Job summary

CB Talents in Portugal is seeking a French-speaking technical support specialist. You will handle escalated tickets, diagnose issues, and leverage SQL databases to catch errors at the source.

You’ll collaborate with the support team using Postman and Slack, and contribute improvement ideas based on incident analysis. The role offers remote work from Portugal with one on-site day per quarter, paid English-language training, health insurance from day one, and a 12-month fixed-term contract that

Qualifications

• Fluent French required.
• English B2 (training in English).
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office.
• Strong troubleshooting and ticket-handling skills.
• Clear written and spoken communication, customer focus, willingness to learn.

Responsibilities

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Dig into application errors: reproduce, analyse, diagnose.
• Check customer data directly in the database (MySQL) to catch errors at the source.
• Work with Postman, Slack and the support team to get to the root cause.
• Propose improvements to management based on the incidents you see.
• Join the company's ongoing training and development programmes.

Skills

French

English B2

MySQL/SQL

Postman

Slack

MS Office

Troubleshooting

Ticket handling

Communication

Tools

MySQL/SQL

Postman

Slack

MS Office

Job description

CB Talents in Portugal is seeking a French-speaking technical support specialist. You will handle escalated tickets, diagnose issues, and leverage SQL databases to catch errors at the source.

You’ll collaborate with the support team using Postman and Slack, and contribute improvement ideas based on incident analysis. The role offers remote work from Portugal with one on-site day per quarter, paid English-language training, health insurance from day one, and a 12-month fixed-term contract that