French-Speaking IT Troubleshooter - Remote Portugal

CB Talents; Lisboa; Hybrid; EUR 14,000 - 15,000; Full time

Benefits offered by this job

Health insurance

Paid training

Hybrid work arrangement

Quarterly on-site day

Job summary

CB Talents is seeking a support engineer comfortable with French and English to handle escalated tickets, debug issues, and verify data directly in MySQL. You will collaborate with the support team using Postman and Slack to identify root causes and propose improvements.

The role includes ongoing training and a hybrid setup with a quarterly on-site day in Porto/Vila Nova de Gaia. The position offers paid training, health insurance from day one, and a 12-month fixed-term contract, with potential

Qualifications

• Fluent French is essential.
• English at least B2 level for training.

Responsibilities

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Dig into application errors: reproduce, analyse, diagnose.
• Check customer data directly in the database (MySQL) to catch errors at the source.
• Work with Postman, Slack and the support team to get to the root cause.
• Propose improvements to management based on the incidents you see.
• Join the company's ongoing training and development programmes.

Skills

French fluency

English B2

MySQL/SQL

Postman

Slack

MS Office

Troubleshooting

Ticket handling

Clear communication

Tools

MySQL/SQL

Postman

Slack

Job description

CB Talents is seeking a support engineer comfortable with French and English to handle escalated tickets, debug issues, and verify data directly in MySQL. You will collaborate with the support team using Postman and Slack to identify root causes and propose improvements.

The role includes ongoing training and a hybrid setup with a quarterly on-site day in Porto/Vila Nova de Gaia. The position offers paid training, health insurance from day one, and a 12-month fixed-term contract, with potential