Remote French-Speaking Tech Support Jr. – SQL Basics

Cross Border Talents; Porto; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Remote working arrangement

Quarterly on-site visits to Porto

Professional training and ongoing help

Job summary

Cross Border Talents is seeking a French-speaking Junior Technical Support Specialist for a remote role with quarterly visits to Porto, Portugal. You will troubleshoot basic technical issues for French-speaking customers and use SQL basics to query data and investigate problems.

The ideal candidate has native-level French, at least B2 English, and a proactive attitude to learn new tools in an international setting.

Qualifications

• Native-level French is mandatory.
• B2 level of English or higher is required.
• Basic knowledge or some practical experience with SQL.

Responsibilities

• Provide technical support to French-speaking customers.
• Investigate and troubleshoot basic technical issues.
• Use basic SQL knowledge to assist with data queries and problem investigation.
• Identify, document, and resolve technical issues whenever possible.
• Escalate more complex problems to the relevant technical teams.
• Maintain clear and accurate records of customer interactions and technical cases.
• Communicate technical information in a clear and accessible way.
• Collaborate with colleagues to ensure a high standard of customer support.

Skills

French (native)

English (B2+)

SQL basics

Customer support

Job description

Cross Border Talents is seeking a French-speaking Junior Technical Support Specialist for a remote role with quarterly visits to Porto, Portugal. You will troubleshoot basic technical issues for French-speaking customers and use SQL basics to query data and investigate problems.

The ideal candidate has native-level French, at least B2 English, and a proactive attitude to learn new tools in an international setting.