French-Speaking Tech Support - Remote, Porto Visit

Cross Border Talents; Braga; Hybrid; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Remote working

Training & development

Career growth

Quarterly Porto visits

Job summary

Cross Border Talents seeks a French-speaking Junior Technical Support Specialist to work remotely with quarterly visits to Porto, Portugal. You will troubleshoot basic technical issues, assist with SQL queries, and support customers in a multinational environment.

This role emphasizes strong communication, analytical thinking, and a proactive attitude to learn new tools and systems while delivering high-quality customer service.

Qualifications

• Native-level French required.
• B2 English or higher required.
• Basic knowledge of SQL.
• Strong analytical and communication skills.
• Willingness to learn and adapt in a remote environment.

Responsibilities

• Provide technical support to French-speaking customers.
• Investigate and troubleshoot basic technical issues.
• Use SQL basics to assist with data queries and problem investigation.
• Identify, document, and resolve issues where possible.
• Escalate complex problems to appropriate technical teams.
• Maintain clear records of customer interactions and cases.
• Communicate technical information clearly to customers.
• Collaborate with team to ensure high-quality support.

Skills

French

English

SQL

Communication

Analytical

Job description

Cross Border Talents seeks a French-speaking Junior Technical Support Specialist to work remotely with quarterly visits to Porto, Portugal. You will troubleshoot basic technical issues, assist with SQL queries, and support customers in a multinational environment.

This role emphasizes strong communication, analytical thinking, and a proactive attitude to learn new tools and systems while delivering high-quality customer service.