French-Speaking Junior Technical Support – Remote

Savior Artigos Texteis Lda; Porto; Teletrabalho; EUR 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Quarterly Porto visits

Technical training

Resumo da oferta

Savior Artigos Texteis Lda in Porto, Portugal is seeking a French-speaking Junior Technical Support Specialist for a remote role with quarterly Porto office visits. You'll help customers troubleshoot basic issues and learn SQL basics in an international setting.

This role requires native French, English at least B2, and a curiosity for technology. You will work independently from home, with periodic on-site meetings and training to develop technical support and data-query skills.

Qualificações

• Native-level French is mandatory.
• B2 level of English or higher is required.
• Basic knowledge or experience with SQL.
• Interest in technology, troubleshooting, and problem-solving.
• Strong analytical and communication skills.

Responsabilidades

• Provide technical support to French-speaking customers.
• Investigate and troubleshoot basic technical issues.
• Use basic SQL knowledge to assist with data queries and problem investigation.
• Identify, document, and resolve technical issues where possible.
• Escalate more complex problems to the relevant technical teams.
• Maintain clear and accurate records of customer interactions and technical cases.
• Communicate technical information in a clear and accessible way.
• Collaborate with colleagues to ensure a high standard of customer support.

Conhecimentos

French language

English proficiency

SQL basics

Descrição da oferta de emprego

Savior Artigos Texteis Lda in Porto, Portugal is seeking a French-speaking Junior Technical Support Specialist for a remote role with quarterly Porto office visits. You'll help customers troubleshoot basic issues and learn SQL basics in an international setting.

This role requires native French, English at least B2, and a curiosity for technology. You will work independently from home, with periodic on-site meetings and training to develop technical support and data-query skills.