French-Speaking Junior Tech Support – Remote + Porto Visit

Cross Border Talents; Porto; Hybrid; EUR 18,000 - 26,000; Full time

Job summary

Cross Border Talents offers a remote Junior Technical Support Specialist role for French-speaking customers, with quarterly Porto office visits. You will help troubleshoot basic issues, use SQL for data queries, and document cases clearly.

We seek native-level French speakers with B2 English, a technical mindset, and strong communication. The role emphasizes independence and learning in an international environment.

Qualifications

• Native-level French is required.
• English at least B2 level is required.
• Basic knowledge of SQL and data queries.
• Interest in technology and problem-solving.
• Ability to work remotely and stay proactive.

Responsibilities

• Provide technical support to French-speaking customers.
• Troubleshoot basic technical issues.
• Use SQL knowledge to assist data queries and problem investigation.
• Identify, document, and resolve technical issues where possible.
• Escalate more complex problems to the relevant technical teams.
• Maintain clear and accurate records of customer interactions and technical cases.
• Communicate technical information clearly and accessibly.
• Collaborate with colleagues to ensure high standards of customer support.

Skills

French (native)

English (B2+)

SQL basics

Technical mindset

Strong communication

Independent work

Job description

Cross Border Talents offers a remote Junior Technical Support Specialist role for French-speaking customers, with quarterly Porto office visits. You will help troubleshoot basic issues, use SQL for data queries, and document cases clearly.

We seek native-level French speakers with B2 English, a technical mindset, and strong communication. The role emphasizes independence and learning in an international environment.