Remote French Helpdesk Technician - Level 3 Support

FH Collective Academy; Porto; Remote; EUR 13,269 - 15,894; Full time

Benefits offered by this job

Fully remote work in Porto

Meal allowance €7/day

Private health insurance

Fully paid training

12-month contract

International work environment

Job summary

FH Collective Academy is seeking a French-speaking Helpdesk Support Technician for a fully remote role based in Porto, Portugal. The position involves Level 3 technical support across phone, email, and chat, with quarterly office attendance and a 12-month contract.

Start dates are 17 August or 14 September, and the package includes a monthly gross salary plus daily meal allowance, health insurance, and paid training.

Qualifications

• Fluent French (C1/C2) and good English (minimum B2).
• Proven experience in Technical Support, Helpdesk, IT Support, or Application Support.
• Strong knowledge of MS Office.
• Familiarity with MySQL, Slack, and Postman.

Responsibilities

• Provide Level 3 technical support via phone, email, and chat.
• Investigate, analyze, and resolve complex technical incidents escalated from lower support levels.
• Identify root causes for application-related issues and assist users with software troubleshooting.
• Follow established support workflows and maintain accurate customer records in internal systems.
• Identify recurring incidents and suggest process improvements.
• Collaborate with internal technical teams and participate in ongoing training sessions.

Skills

French

English

Technical Support

MS Office

MySQL

Slack

Postman

Tools

MS Office

MySQL

Slack

Postman

Job description

FH Collective Academy is seeking a French-speaking Helpdesk Support Technician for a fully remote role based in Porto, Portugal. The position involves Level 3 technical support across phone, email, and chat, with quarterly office attendance and a 12-month contract.

Start dates are 17 August or 14 September, and the package includes a monthly gross salary plus daily meal allowance, health insurance, and paid training.