French Helpdesk Technician — Remote (Porto)

FH Collective Academy; Matosinhos; Remote; EUR 13,273 - 15,898; Full time

Benefits offered by this job

Remote work

Meal allowance

Private health insurance

Paid initial training

12‑month contract

Dynamic international environment

Job summary

FH Collective Academy is seeking a French-speaking Helpdesk Support Technician to join an international tech team. The role is fully remote, based in Porto, Portugal, with quarterly in-person office attendance.

The successful candidate will handle Level 3 technical issues and ensure a seamless customer experience for a fintech product. Key requirements include fluent French and strong English, experience in technical support, and proficiency with MS Office, MySQL, Slack, and Postman.

Qualifications

• Fluent French (C1/C2) and good English proficiency (minimum B2).
• Proven experience in Technical Support, Helpdesk, IT Support, or Application Support.
• Strong knowledge of MS Office.
• Familiarity with MySQL, Slack, and Postman.
• Strong analytical, problem-solving, and communication skills.
• A proactive, customer-focused mindset and team-oriented approach.

Responsibilities

• Provide Level 3 technical support via phone, email, and chat.
• Investigate, analyze, and resolve complex technical incidents escalated from lower support levels.
• Identify root causes for application-related issues and assist users with software troubleshooting.
• Follow established support workflows and maintain accurate customer records in internal systems.
• Identify recurring incidents and suggest process improvements.
• Collaborate with internal technical teams and participate in ongoing training sessions.

Skills

French fluency

English (B2)

Technical support

MS Office

MySQL

Slack

Postman

Tools

MySQL

Slack

Postman

Job description

FH Collective Academy is seeking a French-speaking Helpdesk Support Technician to join an international tech team. The role is fully remote, based in Porto, Portugal, with quarterly in-person office attendance.

The successful candidate will handle Level 3 technical issues and ensure a seamless customer experience for a fintech product. Key requirements include fluent French and strong English, experience in technical support, and proficiency with MS Office, MySQL, Slack, and Postman.