Remote French-Speaking Tech Support Specialist

Hiring International; Lisboa; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance

Fully remote role from Portugal

Office visits to Porto

Job summary

Hiring International is seeking a French-speaking customer support professional to join our global, people-first team. This fully remote role from Portugal focuses on technical inquiries, data analysis, and delivering precise resolutions for an international brand.

You’ll collaborate with technical teams, document cases, and meet quality KPIs while enjoying a competitive salary, private health insurance, meal allowance, and quarterly Porto office visits.

Qualifications

• Fluent French for customer interactions.
• Good problem-solving and attention to detail.
• Comfort with remote work using digital tools.
• Experience with customer service or technical support is a plus.

Responsibilities

• Support French-speaking customers via phone, email, and chat.
• Handle technical and data-related inquiries.
• Investigate issues and provide clear explanations for fast resolution.
• Collaborate with technical and internal teams to improve service quality.
• Document cases accurately and meet KPIs.

Skills

French fluency

Problem solving

Detail oriented

Remote work tools

Tools

CRM software

Ticketing system

Job description

Hiring International is seeking a French-speaking customer support professional to join our global, people-first team. This fully remote role from Portugal focuses on technical inquiries, data analysis, and delivering precise resolutions for an international brand.

You’ll collaborate with technical teams, document cases, and meet quality KPIs while enjoying a competitive salary, private health insurance, meal allowance, and quarterly Porto office visits.