Remote French Helpdesk Technician – Level 3 Support

FH Collective - Academy; Coimbra; On-site; EUR 12,387 - 16,784; Full time

Benefits offered by this job

Remote work (Porto)

Salary + meal allowance

Private health insurance

Training paid

12-month contract

International environment

Job summary

FH Collective - Academy is seeking a French-speaking Helpdesk Support Technician to join our remote Porto-based team. You will handle Level 3 technical support via phone, email and chat, troubleshooting complex issues and collaborating with internal teams for a seamless customer experience.

This role requires strong MS Office skills and familiarity with MySQL, Slack and Postman, plus fluent French and good English.

Qualifications

• Fluent French (C1/C2) with minimum B2 English.
• Experience in Technical Support, Helpdesk, IT Support, or Application Support.
• Strong knowledge of MS Office; familiarity with MySQL, Slack, and Postman.

Responsibilities

• Provide Level 3 technical support via phone, email, and chat.
• Investigate, analyze, and resolve complex technical incidents escalated from lower support levels.
• Identify root causes for application-related issues and assist users with software troubleshooting.
• Follow established support workflows and maintain accurate customer records in internal systems.
• Identify recurring incidents and suggest process improvements.
• Collaborate with internal technical teams and participate in ongoing training sessions.

Skills

Fluent French (C1/C2)

English proficiency (B2+)

Technical support

MS Office

MySQL

Slack

Postman

Tools

MySQL

Slack

Postman

Job description

FH Collective - Academy is seeking a French-speaking Helpdesk Support Technician to join our remote Porto-based team. You will handle Level 3 technical support via phone, email and chat, troubleshooting complex issues and collaborating with internal teams for a seamless customer experience.

This role requires strong MS Office skills and familiarity with MySQL, Slack and Postman, plus fluent French and good English.