Remote Dutch-Speaking FinTech Support Specialist

Business Intelligence Sales Consultants; Setúbal; Teletrabalho; EUR 15 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Paid training & development

Resumo da oferta

Business Intelligence Sales Consultants is seeking a Dutch-speaking Customer Support Specialist to help customers manage digital wallet accounts and handle collections-related interactions. You will work in a fast-paced FinTech environment with a strong emphasis on customer satisfaction from Lisbon via remote work.

The role requires Dutch (C2) and English (B2+) proficiency, 1–2 years of relevant experience, and solid communication and negotiation skills.

Qualificações

• Dutch at C2 level; English at B2+ level.
• 1–2 years experience in customer support, retail, hospitality, or call center.
• Strong communication and negotiation skills.
• Comfortable in fast-paced, target-driven environments.
• Tech-savvy with MS Office & online tools.

Responsabilidades

• Manage inbound & outbound calls and written communications.
• Support customers with account funding and transactions.
• Negotiate payment solutions and secure commitments to pay.
• Investigate and resolve account and collection-related queries.
• Educate customers on account history, products & protection policies.
• Identify and support vulnerable customers with care and empathy.
• Coordinate with internal teams and transfer cases when needed.
• Accurately update systems with call outcomes and next steps.
• Schedule follow-ups and ensure consistent customer engagement.

Conhecimentos

Dutch

English

Customer support

Negotiation

MS Office

Ferramentas

MS Office

Descrição da oferta de emprego

Business Intelligence Sales Consultants is seeking a Dutch-speaking Customer Support Specialist to help customers manage digital wallet accounts and handle collections-related interactions. You will work in a fast-paced FinTech environment with a strong emphasis on customer satisfaction from Lisbon via remote work.

The role requires Dutch (C2) and English (B2+) proficiency, 1–2 years of relevant experience, and solid communication and negotiation skills.