Remote Dutch-Speaking Fintech Customer Support Advisor

Pkrecruiting; Portugal; Remote; EUR 18,000 - 24,000; Full time

Job summary

CloserHire is recruiting a Dutch-speaking Customer Support Advisor for a remote fintech platform. You will handle inquiries viaDutch across phone, chat, and email, while logging interactions in the CRM and resolving payment/account issues related to digital wallets.

Candidates should have 1+ year in customer service, with Dutch at C2 and English at B2+; fintech experience is a bonus. This fully remote role offers flexible hours from Portugal.

Qualifications

• C2-level fluency in Dutch and strong command of English (B2+)
• Minimum 1 year of experience in customer service or related environments
• Experience in fintech/finance is a plus
• Ability to work independently in a remote setting

Responsibilities

• Provide customer support via phone, chat, and email in Dutch
• Log and track interactions in the CRM system
• Troubleshoot payment and account issues related to digital wallet services
• Deliver timely, professional resolutions and maintain service standards

Skills

Dutch fluency

English proficiency

Customer service experience

Remote work ability

Job description

CloserHire is recruiting a Dutch-speaking Customer Support Advisor for a remote fintech platform. You will handle inquiries viaDutch across phone, chat, and email, while logging interactions in the CRM and resolving payment/account issues related to digital wallets.

Candidates should have 1+ year in customer service, with Dutch at C2 and English at B2+; fintech experience is a bonus. This fully remote role offers flexible hours from Portugal.