Remote Dutch Customer Specialist - Digital Wallet Support

Cross Border Talents; Porto; Remote; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Meal allowance

Transportation support

Health & life insurance

Relocation package

Remote work

Job summary

Cross Border Talents is seeking a Customer Specialist – Digital Wallet to join an international team. You will assist customers with wallet accounts, payments, and access through phone, email, and chat, ensuring a secure, smooth experience.

The role emphasizes problem-solving, data accuracy, and collaboration with internal teams, while meeting performance targets and embracing remote work options.

Qualifications

• Fluent Dutch (C1/C2) and English (B2) required.
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Assist customers with digital wallet accounts, payments, transactions, and account access.
• Provide professional support via phone, email, live chat, and other channels.
• Troubleshoot payment issues and resolve customer concerns efficiently.
• Guide customers through digital wallet features, processes, and security procedures.
• Handle complaints and escalated complex cases when necessary.
• Maintain accurate customer records following data protection standards.
• Collaborate with internal teams to ensure timely resolutions.
• Meet targets for customer satisfaction, service quality, productivity, and response times.

Skills

Dutch (C1/C2)

English (B2)

Job description

Cross Border Talents is seeking a Customer Specialist – Digital Wallet to join an international team. You will assist customers with wallet accounts, payments, and access through phone, email, and chat, ensuring a secure, smooth experience.

The role emphasizes problem-solving, data accuracy, and collaboration with internal teams, while meeting performance targets and embracing remote work options.